Holiday season is a time when most of us try to close down the office and business so we can spend time with family, travel or perhaps a more relaxed pace. However, there is always that last minute trade or year-end transaction a client needs or wants to have completed. Sometimes significant events occur in the lives of our clients necessitating immediate action. How are you set up to handle these occurrences?
Depending on the particular action required, a simple phone call or e-mail may handle the issue. Making trades, working on a financial plan, raising and sending cash to a client all take a bit more. If you, the adviser, cannot or will not go to the office, can you take the necessary actions yourself? Most of us have remote access to at least some aspects of our businesses even when we are not in the office. Best practice is to have a plan in place so the business can continue to operate even if there is a disaster of some kind that makes the office inaccessible, damaged or non-existent.
Many tools of the trade are available on-line from any location, including trading applications, financial planning software, client relationship management and more. If you do not currently have a way to access these tools remotely, finding a way to do so may be a worthwhile endeavor.
This is not to say, however, that you need to have access to every bit of client data, plans and reports no matter where you are. What is important is having enough information and the right applications to do tasks that may arise. Then you can relax and enjoy the holidays, knowing that if anything comes up it will be a simple matter to handle without a major interruption to your time away. Clients will be confident as will you that the business goes on.